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General
- Transactions made on this website will show a charge from 'Hi Life Tobacco Inc.' on your credit card or bank statement.
Shipping
- We offer Free Shipping on orders of $150 or more.
- All orders are packaged and shipped in discreet brown packaging.
- We use FedEx, UPS and USPS to ship the packages.
Processing Time
- All orders are processed and shipped within 24hrs – 48hrs (Monday – Friday).
- Orders received on the weekends and holidays will be processed on the next business day.
Returns / Exchanges
- We do not accept returns.
- We offer exchanges on products.
- You can email us at [email protected] to initiate your request to exchange your product.
- Please note that exchange can be made for a product equal to or more in value of the product you originally purchased.
- The product you originally purchased must be in brand new condition with its original packaging intact.
- You will be responsible for all applicable shipping charges associated with the exchange.
- A 20% restocking fee may be applied.
- Please allow 1-2 business days to process your exchange.
Damages / Defects
- All orders must be carefully inspected upon receipt.
- Please be sure to report any damages or defects within 24 hours of receipt of your package.
- We will not entertain any claims after 24 hours of delivery.